Refund policy

At Mzansi Glow, we want you to feel confident and happy with your purchase. If you are not completely satisfied with your order, please contact us so we can assist you.

1. Returns

Customers may request a return if the product:

  • Arrives damaged or defective.
  • Is incorrect or different from what was ordered.
  • Has been damaged during delivery.
  • Meets our applicable return requirements.

For hygiene and safety reasons, opened or used beauty, skincare, haircare, or personal-care products may not be eligible for return, unless the product is defective or the law requires otherwise.

2. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method where reasonably possible. The time it takes for the funds to appear may depend on your bank or payment provider.

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible with:

  • Your order number
  • A description of the problem
  • Clear photographs of the product and packaging

We will review the issue and work with you to arrange an appropriate solution.

4. Change of Mind

If you simply change your mind about a purchase, eligibility for a return or refund may depend on the condition of the product and applicable South African consumer law.

Products that have been opened, used, or altered may not be accepted for hygiene reasons.

5. Exchanges

Where appropriate, we may offer an exchange for an eligible product instead of a refund. Exchanges are subject to product availability.

6. How to Request a Refund

To request a return or refund, please contact Mzansi Glow Customer Support with your order number and details of the issue.

We will guide you through the return process and let you know what information or evidence is required.

7. Important Notice

This policy does not limit or exclude any rights you may have under applicable South African consumer-protection laws. Where the law provides you with a right to a return, replacement, repair, or refund, those rights will apply.

Mzansi Glow — Glow Beautiful. Live Healthy.