Shipping policy

Last Updated: 2 September 2026

At Mzansi Glow, we want your beauty products to reach you safely, securely, and as quickly as possible. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are processed after successful payment has been received.

We aim to prepare and dispatch orders within 1–3 business days. Processing times may be longer during promotions, public holidays, or periods of high demand.

Once your order has been dispatched, you will receive available tracking information.

2. Delivery Times

Estimated delivery times may vary depending on your location and the courier service used.

South Africa:

  • Major cities and surrounding areas: approximately 2–5 business days
  • Regional and remote areas: approximately 3–7 business days

These are estimated delivery times and are not guaranteed. Delays may occur due to courier services, weather, public holidays, incorrect delivery information, or circumstances outside our control.

3. Shipping Costs

Shipping fees will be displayed during checkout before you complete your purchase.

From time to time, Mzansi Glow may offer free shipping promotions or discounted delivery rates. Any applicable promotion will be clearly displayed at checkout.

4. Tracking Your Order

Where tracking is available, you will receive your tracking details after your order has been dispatched.

You can use the tracking information provided to monitor the progress of your delivery.

Please allow some time for tracking information to become active after dispatch.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Mzansi Glow is not responsible for delays or additional delivery costs caused by incorrect or incomplete address information supplied by the customer.

If you realise that your address is incorrect, please contact us as soon as possible before your order is dispatched.

6. Failed or Missed Deliveries

If a courier attempts delivery and nobody is available to receive the package, the courier may arrange another delivery attempt or provide instructions for collection.

Additional delivery charges may apply where a parcel needs to be redelivered because of an incorrect address, repeated missed deliveries, or circumstances caused by the customer.

7. Damaged or Missing Packages

If your package arrives damaged, please contact Mzansi Glow as soon as possible.

We may request photographs of the packaging and products to help us investigate the issue with the courier.

If your order appears to be missing or has not arrived within the expected delivery period, please contact our customer support team so we can assist you.

8. International Shipping

At this time, Mzansi Glow primarily focuses on deliveries within South Africa.

If international shipping becomes available, applicable shipping fees, delivery times, customs charges, duties, and other requirements will be communicated before purchase.

9. Delays Beyond Our Control

Mzansi Glow is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Public holidays
  • Courier disruptions
  • Strikes or service interruptions
  • Incorrect customer information
  • Other unforeseen circumstances

We will, however, make reasonable efforts to assist customers when delivery problems occur.

10. Contact Us

If you have questions about your delivery or need assistance with an order, please contact Mzansi Glow Customer Support using the contact details provided on our website.

Mzansi Glow

Glow Beautiful. Live Healthy.