Terms of service
Last Updated: 2 September 2026
Welcome to Mzansi Glow. By accessing our website or purchasing our products, you agree to these Terms of Service. Please read them carefully before using our store.
1. About Mzansi Glow
Mzansi Glow is a beauty and wellness store offering products designed to support beauty, skincare, personal care, and overall confidence.
These Terms apply to all visitors, customers, and users of our website.
2. Using Our Website
By using our website, you agree to:
- Provide accurate and up-to-date information when placing an order.
- Use the website only for lawful purposes.
- Not attempt to damage, disrupt, or gain unauthorised access to our website.
- Not copy or misuse our content, branding, images, or other intellectual property without permission.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.
However, colours and product appearances may vary slightly depending on your device or screen.
Beauty and skincare products may also produce different results for different individuals. Mzansi Glow does not guarantee specific results from the use of any product.
Customers should read product descriptions, labels, ingredients, and usage instructions before using a product.
4. Orders
When you place an order, you are making an offer to purchase the selected products.
An order is considered accepted once Mzansi Glow confirms the order and payment, where applicable.
We reserve the right to cancel or refuse an order where there is a reasonable issue, including incorrect pricing, suspected fraudulent activity, product unavailability, or an obvious website error.
If we cancel an order after payment has been received, we will arrange an appropriate refund.
5. Prices and Payments
All prices displayed on our website are stated in the applicable currency and may change without prior notice.
Payment must be successfully completed before an order is processed, unless another payment arrangement has been agreed upon.
Mzansi Glow is not responsible for additional charges imposed by a customer's bank, card provider, or payment service.
6. Delivery
We will make reasonable efforts to deliver orders within the estimated delivery period provided at checkout.
Delivery times may be affected by circumstances outside our reasonable control, including courier delays, public holidays, severe weather, or other unforeseen events.
Customers are responsible for providing accurate delivery information.
7. Returns, Refunds and Exchanges
Our returns and refunds are handled according to our Refund & Returns Policy.
For hygiene and safety reasons, certain opened or used beauty and personal-care products may not be eligible for return, subject to applicable South African consumer-protection laws.
Nothing in these Terms is intended to remove or restrict any rights provided to customers by applicable law.
8. Promotions and Discounts
From time to time, Mzansi Glow may offer promotions, discounts, competitions, or special offers.
Promotions may have additional terms, expiry dates, product restrictions, or availability limits.
We reserve the right to correct obvious errors and to withdraw or modify promotions where reasonably necessary.
9. Intellectual Property
All Mzansi Glow branding, logos, designs, photographs, written content, graphics, product descriptions, and other website content belong to Mzansi Glow or their respective rights holders.
You may not reproduce, modify, distribute, sell, or commercially use our content without prior written permission.
10. Customer Reviews and Content
If you submit a review, photograph, comment, or other content to Mzansi Glow, you agree that we may use it for legitimate business and marketing purposes, subject to applicable law.
You must not submit content that is unlawful, misleading, abusive, offensive, defamatory, or infringes another person's rights.
11. Privacy
Your personal information will be handled in accordance with our Privacy Policy.
We take reasonable steps to protect customer information and process personal information in accordance with applicable South African privacy laws.
12. Health and Beauty Disclaimer
Mzansi Glow products are intended for beauty, skincare, personal-care, or wellness purposes as described for each product.
Our products are not intended to diagnose, treat, cure, or prevent diseases unless specifically stated and legally permitted.
Customers should follow the product instructions and discontinue use if they experience an adverse reaction.
13. Limitation of Liability
To the extent permitted by applicable law, Mzansi Glow will not be responsible for losses arising from circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law.
14. Changes to These Terms
Mzansi Glow may update these Terms of Service from time to time.
Any updated version will be published on our website with a revised "Last Updated" date.
Your continued use of our website after changes are published means that you acknowledge the updated Terms.
15. Governing Law
These Terms are governed by the laws applicable in the Republic of South Africa.
Any disputes will be handled in accordance with applicable South African law and consumer-protection requirements.
16. Contact Us
If you have questions about these Terms of Service, your order, or our policies, please contact Mzansi Glow Customer Support through the contact details provided on our website.
Mzansi Glow
Glow Beautiful. Live Healthy.